Script V2

2. "I apologize for the delay in assisting your query. I'm having some technical difficulties on my end. I'm sorry for the inconvenience. I'll need to transfer you to another agent who can assist. Please hold on for a moment while I connect."
4. Some borrowers we're asked to upload documents verifying their identity. If borrowers did not do so by the deadline, their account will become ______
5. “The ____ is the form that must be completed monthly by lenders participating in the SBA’s 7(a) loan program to collect payment and loan information.”
6. A financial instrument that contains a written promise by one party to pay another party a definite sum of money, either on demand or at a specified future date (2 words)
8. CLSC for the state Ohio
12. an online Hotline to report fraud, waste, abuse, mismanagement, or misconduct involving SBA programs or employees
14. Goldschmitt IT email
15. ______ is an agreement between a borrower and lender that settles liabilities for less than the full amount owed.(3 words)
16. An individual, a public or private group, or a financial institution that makes funds available to a person or business with the expectation that the fund will be repaid

1. 479-419-4357(2 words)
3. Error that shows when a caller is accessing account outside of the country
7. Any payment made that actively reduces the amount due on a loan (2 words)
9. Agents are not allowed to change a callers ____, Name, SSN, user type, username or HQ ID on CAFS.
10. CLSC for the state Texas
11. 5th steps for MySBA loan Portal Password reset (2 words)
13. For caller that need help in a language other than English or Spanish should email _____