Across
- 2. These locations are treated like international mail pieces even though they are in the US.
- 3. This type of additional insurance is offered by default for our customers.
- 4. This section in AdminTool BackPack helps us locate a history of any administrative actions performed on an account.
- 5. This team helps us with inquiries like chargebacks, ACH Returns, Check Refunds, and most billing related items.
- 9. This section in AdminTool BackPack helps us locate all communications sent to the customers contact on file.
- 13. Newly registered customers receive this as part of their starter package.
- 14. It takes 10-12 weeks for this refund to be fully processed.
- 16. Customer's can use this feature to organize their expenses for shipping out postage to certain groups they create.
- 17. Customers are greeted with a message when attempting to add additional funds to their balance.
- 21. This payment method withdraws funds directly from the checking account of a customer
- 24. This slack channel is where we go to seek out support after exhausting all resources.
- 25. These combinations of letters and numbers help us find a customer's recently purchased items from our store.
- 26. This tool is used to remote in the customers computer to provide technical support
- 27. Customers receive this type of contract to ship with specialized rates with the USPS
- 28. This section in AdminTool BackPack helps us find out if a funding limit is currently active on an account.
- 29. These type of accounts can only be offered the Essential Plan for retention.
Down
- 1. These codes help us identify what the issue is with a customers payment.
- 6. It takes 3-5 business days for this type refunds.
- 7. This plug in is required for the webclient to work
- 8. Refunding this type of label is instantly refunded back to the balance as long as it is NOT scanned in the mail stream.
- 10. This slack channel is dedicated to providing advise for issues that involve error codes, crashes, and software issues.
- 11. This mail service provides a guaranteed refund from the USPS
- 12. These type of customers are typically signed up with multiple locations and require a warm transfer to be assisted.
- 15. This payment method is tied to PostalOne and helps customers pay for their postage.
- 18. This team helps protect our customer's and companies data.
- 19. The promo code for a free 5lb postage scale
- 20. When an address cannot be verified this error message pops up
- 22. It takes 4-6 weeks for this process to be fully completed once performed on AdminTool BackPack
- 23. This team helps us with claims, inquiries, and adjustments with mail services that are NOT the USPS.