Section 28.1

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Across
  1. 1. Are typically entitled to either a discount on the current purchase.
  2. 4. A bank, might conduct customer satisfaction research on the quality of its ___ lending service.
  3. 7. The process and methods used to gather information, analyze it and report findings related to marketings goods and services.
  4. 9. For example, it is easer for law to track ____ down criminals and for banks to prevent fraud.
  5. 10. Of points that can be used for future purchases.
Down
  1. 2. Also known as a customer relationship management.
  2. 3. A company's ability and willingness to act on the information.
  3. 5. Come into possesion of.
  4. 6. A collection of related information about a specific topic.
  5. 8. Including everything; regarded as a whole general.