Section B - Module 1

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Across
  1. 2. One of the first and most important things to do when you meet your customer
  2. 4. Always touch your customers heart with your ___________
  3. 5. Food, air, shelter is __________ human needs
  4. 7. Confidence forms part of this human need
  5. 8. The knowledge displayed to customers and your ability to convey trust and confidence
  6. 9. The ability to provide what is promised
  7. 11. Love and belonging forms part of _________ human needs
  8. 12. The physical appearance of facilities and equipment
  9. 13. ________ Your customers for choosing your company
  10. 14. The degree of caring and individual attention you show customers
Down
  1. 1. The willingness to help customers promptly
  2. 3. Physical, social end emotional are part of the basic human ________
  3. 6. Final part of Maslow pyramid is self- ___________
  4. 10. The desire to learn something forms part of this human need