Security Verification

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Across
  1. 2. True or False? If a customer wants us to provide them with their account center User ID, I verify primary security information only.
  2. 4. Can an account holder change their monther's maiden name to a secuirty word?
  3. 5. If an account holder wants to close a CD or do an early withdrawal and they did a change of address in the last two months, how many Account Level questions must they answer?
  4. 6. If an account holder wants to have ATM access removed from their Money Market account AND they want to Remove Backup withholding, do I have to ask just two Account Level questions?
  5. 10. What Money Page article should you refer to if you have questions regarding account verification?
Down
  1. 1. If you are verifying a customer whose mother's maiden name is shortened to four characters, you should update the system with the full name. True or False?
  2. 3. If an account holder wants an official checked mailed out but they have changed their address with you today, what verification are you required to do?
  3. 7. If an account holder can only verify one piece of their primary security, the call should be transferred where?
  4. 8. If an account holder wants to remove a POA from their account, what type of verification is required?
  5. 9. What program should I use if a customer can verify two primary security questions and one account level question?
  6. 11. Beside the account holders name, how many pieces of information are you required to verify prior to releasing account-specific information?