Self-Service Password Reset Video

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Across
  1. 3. What you click if the letters are unclear. (timestamp 0:53)
  2. 5. What you do to regain access to a locked account. (timestamp 1:03)
  3. 8. The reason for entering special characters and codes. (timestamp 0:48)
  4. 12. A secret word used to access your account. (timestamp 0:00)
  5. 13. Your new password must be this—not used before. (timestamp 1:53)
  6. 15. To make your password different from before. (timestamp 0:00)
  7. 17. The company whose identifier you should see on the page. (timestamp 0:22)
  8. 18. You visit this online location to manage your account. (timestamp 0:17)
  9. 19. The process of verifying who you are, often with two steps. (timestamp 1:20)
  10. 20. You must confirm this to proceed. (timestamp) 1:16
Down
  1. 1. Describes a password you can't remember. (timestamp 1:03)
  2. 2. Software like Chrome or Edge used to access the internet. (timestamp 0:05)
  3. 4. The final button to complete the process. (timestamp 2:00)
  4. 6. The button you click to continue each step. (timestamp 0:59)
  5. 7. A mobile device you can use for the process. (timestamp 0:15)
  6. 9. The part of your email before the @ symbol. (timestamp 0:33)
  7. 10. A test to prove you are not a robot. (timestamp 0:45)
  8. 11. The organization mentioned throughout the instructions. (timestamp 0:00)
  9. 14. A message sent to your phone with a code. (timestamp 1:24)
  10. 16. You must enter this address to start the process. (timestamp 0:31)