Across
- 2. Looking for new customers.
- 3. Technical or specialized vocabulary used by members of a particular profession or industry.
- 8. A method for encouraging.
- 9. Expressing oneself through body language.
Down
- 1. The retail sales approach in which the salesperson asks the customer if they need assistance.
- 2. To restate the meaning of the customer's concern in different words.
- 4. Questioning, ????, Observing
- 5. Words the average customer can understand.
- 6. The retail sales approach that focuses on the product.
- 7. face-to-face meeting with the customer.