Selling Vocabulary Crossword

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Across
  1. 1. A method of answering objection by bringing the objection back to the customer as a selling point.
  2. 6. When a sales ask previous customers for name of potential customers.
  3. 9. Any form of direct contact between a salesperson and a customer.
  4. 10. selling, sell (a different product or service) to an existing customer.
  5. 13. A recommendation of another person who might buy the product being sold.
  6. 14. To make up for shortcomings or a feeling of inferiority by exaggerating good qualities.
  7. 16. A reason a customer buys a product.
  8. 18. Selling additional goods or services to the customer.
  9. 22. Expressing oneself without the use of words, such as with facial expression, eye movement, and hand motions.
  10. 24. A question that requires more than a yes or no answer and requires respondents to construct their own response.
  11. 27. Matching the characteristics of a product to a customer's needs and wants.
  12. 28. To express the same message in different words.
  13. 29. A specialized vocabulary used by member of a particular group.
  14. 30. Ideas or actions intended to deal with a problem or situation.
Down
  1. 2. is a denial of a falsehood or misconception where you want to leave no doubt in your response.
  2. 3. A system that involves finding customer and keeping them satisfied.
  3. 4. Advantage or personal satisfaction a customer will get from a good or service.
  4. 5. The process of locating as many potential customers as possible without checking leads beforehand.
  5. 7. Basic, physical, or extended attribute of a product or product line.
  6. 8. Obtaining positive agreement from a customer to buy.
  7. 11. A feeling of sympathetic and mutual understanding.
  8. 12. Recommending a different product that would still satisfy the customer's needs.
  9. 15. A concern, hesitation, double, complaint, or other reason a customer has for not making a purchase.
  10. 17. A reason given when a customer has no intention of buying in retails situations.
  11. 19. A sales lead, a potential customer.
  12. 20. Things customers say or do to indicate a readiness to buy
  13. 21. A technique of overcoming objects by permitting the salesperson to acknowledge objects as valid, yet still offset them with other features and benefits.
  14. 23. try to convince (a customer) to purchase something additional or at a higher cost.
  15. 25. Method, A technique that involves using another customer or neutral person who can give a testimonial about the product.
  16. 26. close, An initial effort to close a sale.