Across
- 2. -Technique for listening feedback.
- 5. - S in E. A. R. S model stands for.
- 6. -A non verbal communication necessary for active listening
- 9. - Element to handle customers.
Down
- 1. - A in A.L.L model stands for.
- 3. -a technique to solve problems.
- 4. - An art of focussed listening.
- 5. - to ensure both customers and us are on the same page to offer solutions.
- 7. -A quality of being firm yet polite
- 8. - Basic etiquettes of listening.