Across
- 2. putting yourself in the cx's shoes
- 5. the statement you make at the end of the call
- 7. The first letter of ART
- 9. A statement that tells the customer that you care
- 10. The second letter of ART
Down
- 1. what you need to turn a customer's experience from bad to good
- 3. What you appreciate when leaving a cx waiting
- 4. the third letter of ART
- 6. A statement you make at the start of the call
- 8. Often said by Chick fil-a employees