Across
- 2. where Risk Wednesday is found
- 3. notified of suspected customer fraud/elder abuse
- 4. this type of customer has a dedicated line when calling the contact center
- 7. program that allows two customers to receive $50 gift cards if certain requirements are met
- 10. can be purchased for any amount up to $1000
- 11. this needs to be submitted by noon on the 5th business day of the month
- 12. this is filled out for cash transactions over $10,000, not always prompted by teller capture
Down
- 1. this is given for service, security, and sales
- 2. this needs to be done to any cash box at the end of the day, even UB2 terminals
- 5. a great place for customers to put important documents
- 6. once this is received it needs to be kept under dual control until verification in front of the customer
- 8. audit performed twice a year by the ROM
- 9. what we tell corporate security when they call if an alarm is activated
- 13. notified of suspected employee fraud