Serve

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Across
  1. 3. Creating a collaborative group dynamic in the workplace rather than "us against them" mentality
  2. 6. If you treat a customer or colleague with respect, give recognition, give him/her your complete and undivided attention anbd anticipate their needs, it will make them feel ...
  3. 7. Open and honest business relationships demand this
  4. 8. To serve comes from the heart
  5. 10. Customers should be treated as ...
  6. 11. The action of helping the customer or colleague
  7. 12. Randomly act in kindness, add value and perform effort to satisfy a need or fulfill a demand without expecting something in return
  8. 13. The way a customer should feel after being greeted in a warm and friendly manner
Down
  1. 1. Serve is a verb
  2. 2. Minimum delay, being on hold or standby
  3. 3. The feeling that you understand and share another person's experiences and emotions
  4. 4. Colleagues should be treated as ...
  5. 5. Comparison of expectations with performance
  6. 9. The quality of being friendly, generous and considerate
  7. 12. The way a customer should feel about the transaction (no worry and no doubt)