Serve

4. To serve comes from the heart
6. Serve is a verb
7. Colleagues should be treated as ...
9. Randomly act in kindness, add value and perform effort to satisfy a need or fulfill a demand without expecting something in return
10. Comparison of expectations with performance
12. The way a customer should feel about the transaction (no worry and no doubt)
13. The feeling that you understand and share another person's experiences and emotions
14. Open and honest business relationships demand this
15. If you treat a customer or colleague with respect, give recognition, give him/her your complete and undivided attention anbd anticipate their needs, it will make them feel ...

1. Minimum delay, being on hold or standby
2. The quality of being friendly, generous and considerate
3. Customers should be treated as ...
5. Creating a collaborative group dynamic in the workplace rather than "us against them" mentality
8. The action of helping the customer or colleague
11. The way a customer should feel after being greeted in a warm and friendly manner