Service 2.0 (2)

2. TELUS Vision:We will differentiate ourselves in the Consumer market by excelling at _______ customer intimacy and making it easy to do business with us.
3. TELUS/CE will differentiate itself in the consumer market by _________ at creating customer intimacy and making it easy to do business with us.
8. Service 2.0 agents are given select cases to work on. Where do they find them?
10. A service 2.0 agent has ________ responsibility for customer outcomes.
11. Service 2.0 is waiting for _____ to join the team!
12. Where can you find Barrie service 2.0 agent Schedules?
14. example, if an agent is away, the customer will have the choice to watt for them, communicate through ________, leave a voice mail or be supported by your extended team of 200 people.

1. Carley Brandon is working on developing the PPO's for service 2.0, what else is she working on?
2. In April of 2015 our _________ language team members came on board.
4. Service 2.0 Description:Transform our service model to focus on _________outcomes rather than individual transactions.
5. What "wave" will be approaching Barrie later this year?
6. Service 2.0 Objectives:Increase L2R by providing a __________ client experience and decreasing customer effort, while reducing the cost structure to support our clients
7. Agents who support Service 2.0 can receive support from DNA through ______.
9. When making a courtesy call in Service 2.0 what memo code do you use in SD if the call has been completed?
13. Customers are given a choice on how to communicate with us in ways that meet their needs.