Across
- 4. Click this to find the individual who is/will be working the escalation or case associated with the task. (2 words)
- 6. Agents or SMEs will enter details or directions in the comment box below this section. (2 words)
- 8. This section appears on the console Home page, and allows agents to manage and create new tasks. (2 words)
Down
- 1. This section of a closed or saved case is where agents can action a new task related to the case. (2 words)
- 2. The agent sets this for a specific time and date.
- 3. The agent assigned to this task will be designated under this section, as well as any related topics. (2 words)
- 5. Any additional documents will be available or connected to this section.
- 7. When creating a new task, this section requires the agent to enter a Subject, Status, and Priority of the task. (2 words)