Across
- 3. Colleagues shape in the banking hall
- 5. Where colleagues will sit and serve customers.
- 7. top GCD measures
- 9. Another top marker on GCD measures
- 10. Cash Where majority business customers will do their banking in branch.
- 12. When a customer doesn't find it hard to bank with us.
- 14. How long a customer is in branch without getting served.
- 15. When a customer has a question about banking.
Down
- 1. When a customer gets seen right away.
- 2. Customers may recieve this after being served in branch
- 4. Somewhere a customer can withdraw cash.
- 6. End of a transaction
- 8. When we go above and beyond for customers
- 11. When a customer feels appreciated and respected during their visit.
- 13. Self service that deposits money.