Across
- 1. When a customer gets seen right away.
- 4. Where majority business customers will do their banking in branch.
- 8. Somewhere a customer can withdraw cash.
- 9. Whether we have used the customers name or not.
- 10. When a customer has a question about banking.
Down
- 2. When a customer doesn't find it hard to bank with us.
- 3. When a customer feels appreciated and respected during their visit.
- 5. Self service that deposits money.
- 6. Where colleagues will sit and serve customers.
- 7. How long a customer is in branch without getting served.