Across
- 3. Common output of the four warranty processes
- 5. Function that is critical to the success of the business
- 7. Average time that an IT service can perform without interruption
- 8. Sub-process responsible for understanding future business requirements for use in the capacity plan
- 9. The ability of a third-party supplier to meet the terms of its contract
Down
- 1. Agreement between the Service Provider and the Customer
- 2. Word used to indicate that a specific contract supports an SLA
- 4. An agreement between the internal departments of the Service Provider
- 6. A security principle that ensures data and CI's are modified only by authorized personnel and activities
- 8. Identifies vital business functions and their dependencies