Service Desk Customer Service Appreciation Week 2022

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Across
  1. 4. multi factor authentication
  2. 7. original support ticket out of which multiple child tickets can be created
  3. 10. system used to check scheduled breaks and lunches
  4. 11. cloud based storage and file protection
  5. 12. ticketing system
  6. 13. set target response and resolution time
  7. 15. organized online repository of information
  8. 16. addressing a customer's needs on the first call
  9. 17. Break/Fix issue
Down
  1. 1. the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset
  2. 2. the imparting or exchanging of information or news
  3. 3. a type of conversational AI that enables automation or self service
  4. 5. single point of contact between a company and its customers, users and business partners
  5. 6. the ability to understand and share the feelings of another
  6. 8. process of monitoring and maintaining a predetermined customer support standard
  7. 9. customers independently accessing information and resolving issues on their own
  8. 14. I want or need