Service Excellence

1. Patients need this to ensure that care instructions are understood and determine whether additional support is needed (2 wds).
4. One of the six key components of the UMHS organizational values.
5. Every ____ has a meaning
6. Treat each person the way they want to be treated. (2words)
8. Be friendly and open in all of your_____.
9. This is first in all that we do!
10. We are Creating a Culture of ____
11. Does not cost us anything.
12. ____ the Stress of Illness
17. The quality of being worthy of respect.
18. Be a very active ____.

2. Patients and families are encouraged and supported when doing this when making decisions.
3. Patients are our #1______.
6. Learn about how each UMHS employee contributes to the Ideal Patient Care Experience.
7. He/she must understand the role in providing the Ideal Patient Care Experience.
12. Every Patient and family is ____
13. Something YOU make.
14. Is an IPCE exemplar locally, regionally, and nationally.
15. Patients need to be able to ____ us with their information.
16. You play this role in creating ideal experiences for patients, families and each other as co-workers.