Service Excellence

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Across
  1. 3. Care that comes from the heart.
  2. 7. Policy that states appropriate attire.
  3. 8. Employee to employee recognition.
  4. 10. Service Excellence is the foundation of our ____, which is shaped by our collective habits.
  5. 11. Do unto others as you would have done unto you.
  6. 12. Treat everyone as a __________.
  7. 15. Patients recommend, ___ prefer, and Employees are proud of. (Hint: Our mission statement)
  8. 17. Platinum Rule-Do unto others as they would have done unto ________.
  9. 18. Who creates the patient experience?
  10. 19. Caring about what you do to be the very best at it.
  11. 20. Small actions that make a big difference.
  12. 21. Acknowledge, Introduce, Duration, Explanation, Thank
Down
  1. 1. Collaborative work (Hint: Service Excellence standard. Practice _____)
  2. 2. Polite behavior toward patients and families.
  3. 4. Item you wear to identify you.
  4. 5. A warm smile and a polite "hello".
  5. 6. Having the skills and tools to effectively perform your role.
  6. 9. Demonstrate ______ and Excellence in All Things.
  7. 13. Key skill for understanding patient needs.
  8. 14. Doing the right thing for the right reason.
  9. 16. Protecting patient information.