Across
- 4. The use of AIDET is a way to use core components of?
- 7. Being attentive and greeting the customer in a positive manner is an example of what AIDET component?
- 8. "Hello, my name is Jane and I am with OHI. How can I be of assistance to you today? This is an example of a ______________ greeting.
- 10. Patients are able to complete a patient ________ about their care received during their visit. These answers are used to identify gaps to help develop strategies to use Ardent Service Excellence tactics to address any issues.
- 11. Making sure the patient is informed. This is an example of?
- 12. Giving your name, role or position, and skill set is an example of what AIDET component?
Down
- 1. (two words) This award is used to recognize any OHI employee who demonstrates a high level of service to our staff, providers, patients, and community.
- 2. (two words) Having satisfied patients and families, engaged employees, and improved clinical service are all outcomes of what program?
- 3. Our __________ is to enhance patients' and caregivers' experiences by developing consistent tools and processes that will create a "WOW" experience; thus improving patient engagement and building loyalty of both staff and patients.
- 5. Giving a reasonable time expectation is an example of what AIDET component?
- 6. This is an acronym that represents the way we communicate with our patients, their families, our staff, and colleagues.
- 9. (two words) Showing appreciation to the patient is what component of AIDET?