Service Expectations

4. "Be ____ caring- Look for financial solutions during EACH member interaction and do so because you care about our members and their financial needs.
6. We believe in the power of ___ and strive to create meaningful impact within the neighborhoods we serve.
7. The 2nd R in "The Three R's"
11. Admit and apologize when you make a mistake rather than blaming someone else or waiting for someone to find out.
12. ___ is a choice and yours is contagious
14. "Do the best you can until you know better. Then when you know better, do better."
17. It's up to you to ___
19. Email should be checked how often during the day?
20. The eyes are the windows to the soul. So, look 'em in the soul.

1. JCU was established in what month?
2. When leaving a voicemail for someone how many times should you proved your name and phone number?
3. Communicate with management about frustrations or concerns. DO NOT ___"
5. "____ members waiting to be served by establishing eye contact and thanking them for waiting"
8. Understand that a __ is not personal- you presented a choice, and they made the choice, it is as simple as that.
9. "Members always come first! They are not an ____ of our work, but the reason for it"
10. We will ____look for opportunities that will enhance our ability to serve our members.
11. Possible through learning and innovation
13. "I go beyond the extra mile to provide ___ service"
15. Ask a member for this before you ask for their account number
16. Manager who should be communicated to before communicating above them.
18. One of the 3 F's