Service Expectations

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Across
  1. 1. How many Etiquette's are talked about
  2. 4. Remember you are the ____ of the credit union to our members
  3. 7. ______department/branch goals, initiatives and objectives
  4. 8. One of the 3 F's
  5. 10. Love,purpose,mastery,autonomy
  6. 12. Foster ___ and understanding for our members
  7. 14. Acknowledge members waiting to be served by establishing ____ and thanking them for waiting.
  8. 15. How many times do you leave your phone number when leaving a voicemail
Down
  1. 2. Accept _______,explain how you can help, and follow through
  2. 3. Manager who should be communicated to before communicating above them
  3. 5. Be_______ and grateful that someone cares
  4. 6. Maintain _____
  5. 9. JCU's CEO/President
  6. 11. _____ members waiting to be served by establishing eye contact
  7. 13. Give people the benefit of the ______