Service Fees Act

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Across
  1. 2. A service standard is required for each ____.
  2. 5. Remissions will be ________________ under the Service Fees Act, rather than at the request of the client.
  3. 8. Service standards must be __________________, based on 100% compliance and made available to the public.
  4. 9. The Service Fees Act helps ensure that fees reflect the cost of __________________ the service.
  5. 10. What must be made accessible to the public on June 22, 2018?
  6. 11. Which Government Department is responsible for the Directive on Charging and Special Financial Authorities?
  7. 12. The SFA aims to increase transparency, accountability and _______________.
  8. 13. What policy will CIPO develop next to handle refunds?
Down
  1. 1. After June 22, 2018 CIPO’s previous commitments will be maintained as ___________________ targets.
  2. 3. Default periodic fee increases under the SFA are based on the ______________________________.
  3. 4. Most service standards are measured in ________________ days.
  4. 6. The Service Fees Act replaces which previous Act?
  5. 7. The final step in implementing the Service Fees Act would be to implement a ______________ fee increase or accept the default increase.