Across
- 3. We simply want to be the Best in everything we do.
- 5. We go the extra mile to create Memorable and Pleasant experiences for all.
- 8. We believe that Caring comes from the heart and is extended to all whom we serve.
- 9. We value Integrity and are Sincere in all our dealings with others.
- 10. In order for guests to know that we strive for service excellence, we have to?
- 11. How much customers know that they can depend on you.
Down
- 1. The act of taking in and understanding what a guest is unhappy about.
- 2. The continuation of doing something promised to a customer.
- 4. The act of predicting a customer's needs before he/she even asks.
- 6. To share and understand why the customer feels this way.
- 7. To do something about the situation.
- 10. The well-being of the guests is also known as their?
- 12. To be around whenever a guest needs you.