Across
- 4. How the service is delivered
- 6. The person who is held accountable
- 7. Any resource or capability of a service provider
- 8. An IT service provider that is part of a different organization from its customer
- 10. Optional finance activity
Down
- 1. What the service does
- 2. Any person who has an interest in an IT service
- 3. Responsible for the operational management of a process
- 5. A structured set of activities designed to accomplish a specific objective
- 9. Rules that govern a process