Across
- 3. Framework used in managing IT enabled services
- 5. Includes costs of staff, technology, and other resources, which the consumer does not need to provide
- 6. A person who authorizes the budget for service consumption
- 8. Provisions services
- 10. Service relationships are established between two or more organizations to [?} value
- 11. A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption
- 13. Perceived benefits, usefulness, and importance of something
- 15. Fit for use
- 16. Person or a group of people that has its own functions
- 17. Ownership is transferred to the consumer
- 19. Receives services
- 20. Functionality offered by a product or service to meet a particular need
Down
- 1. Amount of money spent on a specific activity or resource
- 2. in a service [?], organizations will take on the roles of service providers or service consumers
- 4. A set of specialized organizational capabilities for enabling value for customers in the form of services
- 6. Enabling value co-creation by facilitating outcomes that customers want to achieve
- 7. Tangible or intangible deliverable of an activity
- 9. Service providers help their consumers to achieve [?]
- 12. A possible event that could cause harm or loss, or make it more difficult to achieve objectives
- 14. Goods,access to resources,and service requests
- 18. Configuration of an organization's resources designed to offer value for a consumer