Service Marketing

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Across
  1. 4. temporary economic decline
  2. 5. test of performance
  3. 7. business plan
  4. 11. marketing via telephone
  5. 14. commercial business
  6. 15. strong belief in something happening
  7. 19. manufactured for sale
  8. 20. making a choice
Down
  1. 1. acquire by paying
  2. 2. purpose of a business
  3. 3. making your product known
  4. 6. the selling of
  5. 8. dividing the marketplace
  6. 9. an identifying product mark
  7. 10. investigation
  8. 12. meeting expectations
  9. 13. the purchaser of a good/service
  10. 16. activity encouraging a goal
  11. 17. same end goal
  12. 18. every business desires