Across
- 2. Every customer needs to feel they've been heard and ________fairly.
- 4. possessing the commitment to solve a problem.
- 6. customers don't care what you ____________ until they know that you care.
- 8. having the capacity for understanding.
- 9. bounce back from adversity
- 10. have flexibility to deal w/different types of customers.
- 12. having the capacity to successfully satisfy the customer within the resources and needs of our organization.
- 13. _________ ask a customer to call back
Down
- 1. ___________ excellent customer service regardless of any frustrations or disappointments you may be dealing with personally.
- 3. living up to previously agreed upon commitments.
- 5. high level of energy or interest to a project.
- 7. adaptability allows you to service every customer ___________ and respectfully.
- 11. enthusiasm level determines how the world _____________ them as being able or willing to help.