Service Modification and Usage

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Across
  1. 3. Make it partial or create minor changes.
  2. 6. It enables customers with a compatible 4G capable service to video call other 4G customers with a compatible handset.
  3. 8. To cause something to start or make active.
  4. 11. Using mobile, tablet or mobile broadband service while overseas to make/receive calls and connect to the internet.
  5. 12. Performs network queries for Siebel and Legacy services. Note: This tool will time out after 4hrs of idle time.
  6. 13. utilisation of a service.
  7. 14. A network feature that allows high definition voice quality and faster call connection. Their service will remain on the 4G network while on a voice call, instead of falling back to 3G.
Down
  1. 1. Request coming from customer, example: bar data services such as Mobile Internet, SMS, and Voice calls.
  2. 2. Contains Job Aids and Work Instructions.
  3. 4. To make inactive or disconnect.
  4. 5. suite of products for receiving and organizing voice messages.
  5. 7. Temporary suspention of service due to non-payment.
  6. 9. A system supplying a public need like communications .
  7. 10. barring Customers’ option to control usages for mobile services like SMS, voice calls, and data.
  8. 12. Account An example of customer's Self Service Option (SSO).