Service Quality

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Across
  1. 2. Shows kindness and concern for others.
  2. 5. Has a positive and energetic attitude.
  3. 6. Not trustworthy or dependable.
Down
  1. 1. Lacks professionalism or proper behavior.
  2. 3. Always on time and does the job well.
  3. 4. Has a positive and energetic attitude.
  4. 7. Works effectively and without wasting time.