Service Quality

2. The staff didn’t know how to care for my dog. I don’t think they had done this job before. They were really ___________.
4. She didn’t shake my hand when I met her and she never says “hello” when I greet her. I think she is ___________.
5. He never arrives on time. Sometimes, he takes my dogs for a good walk, but sometimes he doesn’t. He often forgets to feed my dogs. His service is ___________.
7. He always arrives on time, takes my dog for a good walk and finishes exactly when he says he will. His service is very ___________.
8. He was so ___________. He spent four hours running around after my dogs. He threw balls for them to fetch and even took them swimming.

1. The staff were all dressed in uniform, and they knew exactly what to do. They were really ___________.
3. He looked after my dogs when they were sick, gave them water and waited until they got better. He was so ___________.
6. She arrived on time and washed my dogs within five minutes. She then fed three dogs at the same time. She was really ___________.