Across
- 4. Customer’s opinion
- 5. A problem
- 6. Company’s rules
- 10. Saying you regret something
- 15. Reply to a question
- 16. How good the service is
- 17. Customer problem report
- 18. Money returned to customer
Down
- 1. Help given to customer
- 2. Late delivery or action
- 3. Fixing a problem
- 7. Person buying service
- 8. Staying with a company
- 9. Belief in the company
- 11. Employees working for company
- 12. Being just and equal
- 13. Phone contact
- 14. Assistance given
- 19. Repair the problem