Service Release Crossword

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Across
  1. 2. Requires that both the transferee and transferor servicers deliver a written Notice of Transfer containing specific information.
  2. 4. Resolution Specialists will need to log the call attempts/contacts in the __________.
  3. 6. (MSRs)
  4. 8. To find out the servicing release information, we look at
  5. 10. The process of cancelling the service transfer of a loan to another servicer
Down
  1. 1. When a customer or Authorized Third Party (ATP) raises a concern about the transfer of servicing of a loan to a new servicer.
  2. 3. If customer has submitted a payment to the servicer listed on original notification letter, submit a _________ request to Originations Research.
  3. 5. Is a servicer’s use of another organization to perform some or all servicing functions on behalf of the servicer, while the servicer remains contractually responsible to the investor for all functions.
  4. 7. A servicer who does not own the right to perform servicing, but who does so on behalf of the master servicer.
  5. 9. Call attempts need to be completed by the Resolution Specialist when customer has been notified by letter that the loan will be service release