Across
- 4. Is a servicer’s use of another organization to perform some or all servicing functions on behalf of the servicer, while the servicer remains contractually responsible to the investor for all functions.
- 7. When a customer or Authorized Third Party (ATP) raises a concern about the transfer of servicing of a loan to a new servicer.
- 8. If customer has submitted a payment to the servicer listed on original notification letter, submit a _________ request to Originations Research.
- 9. The process of cancelling the service transfer of a loan to another servicer
- 10. A servicer who does not own the right to perform servicing, but who does so on behalf of the master servicer.
Down
- 1. Resolution Specialists will need to log the call attempts/contacts in the __________.
- 2. (MSRs)
- 3. Requires that both the transferee and transferor servicers deliver a written Notice of Transfer containing specific information.
- 5. To find out the servicing release information, we look at
- 6. Call attempts need to be completed by the Resolution Specialist when customer has been notified by letter that the loan will be service release