Service Requirement Management

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Across
  1. 2. Customer service product ____ are used to explore more information about which customer services are available for specific products
  2. 3. A new product requiring CUS support and learning services would follow the ______ Track process
  3. 5. You can search the CUS offerings by Service, by _________, or by Direct Track catalogs
  4. 7. The _______ required for the design phase is the main difference between SRM Fast Track and Design Track requests
  5. 8. Support Services is an example of a service _______
  6. 11. The SRM Direct Track can only be used for ________ services
  7. 14. In the SRM flow, the first thing a requestor must do is check if their requirement is eligible for
  8. 16. You can check the ___ catalog with Amadeus master data for more information on the service
  9. 17. _____ means it is a service that is included into the offer to the customer as part of the product/solution fees
Down
  1. 1. Only a service _________ is the unique ID to be used for a service offering
  2. 4. The SRM Fast Track is required when service requirements are ___________
  3. 6. You should follow the instructions in the Direct Track _____________ to request the service
  4. 8. If you have a customer who requires his own service portal integrated with the Amadeus Service Hub, you would use the _______ Track request
  5. 9. The Service _____________ Management ensures alignment with our customer service strategy and customer satisfaction
  6. 10. SRM __________ Service implementation needs, Requestor needs, available service offerings and costs to deliver services that meet customer needs
  7. 12. Consultancy Services is an example of a service _________
  8. 13. If you are an Account Manager wanting to have an on-site Cytric training in Turkey in Turkish Language, you would use the _______ Track
  9. 15. The SRM Design Track is required for _______ service requirements