Across
- 2. Product ______ gives our team confidence
- 4. How can I help today?
- 5. Making sure customers get want they want and need
- 6. Preparation for a positive customer experience
- 8. Starting the conversation
Down
- 1. 75% of our feedback is about our team's ______?
- 3. Products and choice
- 7. Good questions and great listening