Service vs Hospitality

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Across
  1. 4. The true heart of hospitality (2 words)
  2. 6. Ability to understand, connect and have compassion
  3. 8. Co-workers, vendors, owners and others you interact with are___
  4. 10. You should ___ guest needs before they arise
  5. 12. Service is ___
  6. 14. Fosters genuine human connection
  7. 16. Clarity builds___
  8. 17. What is as important as products and services?
  9. 18. What is our responsibility to all customers?
  10. 19. What type of customer is a Guest?
  11. 20. Effort provided by one party to another to create value
  12. 21. Retention builds ___
  13. 22. The service we provide has ___
Down
  1. 1. Hospitality is ___
  2. 2. The key to to exceeding expectations is effective ___
  3. 3. Confidence equals ___
  4. 5. What type of service is time management?
  5. 7. what type of service is promptness?
  6. 9. Multiple concerns piling up is Emotional ___
  7. 11. What type of customer is a vendor?
  8. 13. We don't strive for perfection, we strive for ___ outcomes
  9. 15. We aren't fixing things, we are ___ a vacation
  10. 19. Guest satisfaction is the responsibility of ___