Across
- 2. mile acts of service for others that go beyond what is required or expected
- 5. create perceptions about you and your company based off of the language that you use
- 7. you will able to deliver good service with this
- 8. then you _______ to show you are please to serve them
- 11. knowing others' needs
- 14. listen with sincerity
- 16. instrutions giving _______ will ensure smooth procedure and accurate results
- 17. before patient contact and before clean/aseptic procedure are 2 examples of our 5 Moments of Hand ______
Down
- 1. it is our ____ to carry out our duty to the best of our abilities
- 3. your projection of voice
- 4. in a multi-racial society you will need this
- 6. when the patient approached, you will firstly _____ them
- 9. you will need this if you are in a Queue
- 10. with good service and good food, you will feel a sense of ____
- 12. having a positive _______ will please our patients
- 13. impression your immediate outlook will judge by patients
- 15. lastly you say ______ you.