Across
- 7. When you get a good NPS you have received good customer…[11]
- 8. It works wonders to come across happy [5]
- 9. Customer impatience can be battled with this[5]
- 11. In stock/Colleagues on shop floor that can answer customer queries (12)
- 13. I am your stats (3,8,5)
- 15. I would definitely not recommend you (9)
- 16. There are 3 of these [5]
- 18. Can I help you take your bags to the car [10]
- 19. Customers love when you have lots of this in each pet category (9]
- 20. I “might” recommend you (7)
- 22. This should happen with every transaction [5]
Down
- 1. Knowing as much about as many of these is important [8]
- 2. I would recommend you (8)
- 3. This finishes the interaction perfectly [5,3]
- 4. These good relations come in very handy in customer care (12)
- 5. I take care of your stats (12)
- 6. Customers receive this if you sign them up [8]
- 10. This value shows the customers you care [5]
- 11. Open and welcoming [12]
- 12. Knowing a customer’s pet names or dietary requirements is very….. [8]
- 14. This card helps both customers and pets [3]
- 17. It all starts with a warm one of these[8]
- 19. You gain these when you know your stuff online [7]
- 21. Do you have what it takes? [7]