Across
- 1. A web-based interface for accessing services and information.
- 4. The process of identifying and collecting information about IT assets.
- 5. An unplanned interruption to an IT service.
- 7. A formal request from a user for something to be provided.
- 9. A database or structured document with information about all live IT services.
- 13. Information, skills, and experience possessed by an individual or organization.
- 14. The process of linking together different computing systems and software applications.
- 15. A sequence of tasks that processes a set of data.
- 16. A database used to store configuration records throughout their lifecycle.
Down
- 2. The automated arrangement, coordination, and management of complex computer systems.
- 3. A means of delivering value to customers by facilitating outcomes they want to achieve.
- 6. with below Clues
- 8. The cause of one or more incidents.
- 10. The use of technology to perform tasks without human intervention.
- 11. Any resource or capability that contributes to the delivery of a service.
- 12. Addition, modification, or removal of anything that could affect IT services.