Across
- 3. repository of information
- 5. automation of complex computer services
- 6. runs the web browser
- 7. rule that dynamically changes information
- 8. cause of an incident
- 10. unplanned interruption to Service
Down
- 1. sequence of tasks
- 2. database of documents
- 4. reusable server-side logic
- 6. formal proposal for an alteration
- 9. process of identifying & collecting device info
- 11. database of configuration records