ServiceOttawa SharePoint Crossword

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Across
  1. 3. A digital board to show our visitors what services City Hall offers and where everything is located
  2. 5. Author (Last name) of the article "Some (good) news on COVID" from our summer newsletter
  3. 7. CSB ______ - Courts: A project currently categorized as in progress aimed to enable court services, including remote video court appearances
  4. 10. The name of Sherley Bien-Aime's new puppy (2 words)
  5. 12. The Continuous Improvement Team is committed to fostering a culture of continuous improvement, ______, and employee engagement
  6. 14. "Client ______ Score": The Performance Metric for the "Engaging" Client Experience Driver
  7. 17. Third stage of an I.D.E.A. board idea: "Put the plan into action"
  8. 22. A project on ServiceOttawa's backlog: ______ management
  9. 23. Service Delivery _______: the evolution of ServiceOttawa’s continuous improvement initiative
  10. 26. ServiceOttawa's quarterly newsletter
  11. 27. May's craft (Plural) - led by Christine Asselin
  12. 29. What Selena Panarella would name her boat
  13. 31. A completed I.D.E.A. board idea: "Change the ______"
  14. 33. 3-1-1 provides service to our residents in over 170 ______
  15. 34. This SDM performance measure driver is currently measured by "% of IVR deflection effectiveness"
  16. 37. Number of Client Service Centres
  17. 38. I.D.E.A. Board: Imagine, _______, Execute, Achieve
  18. 39. Phase II of the Self-Service Optimization - Roads project: Road Traveled ______ Service Requests
  19. 40. The core of the City Strategic Plan 2019-2022: "Our ______"
Down
  1. 1. FAF ______ practices: used by our FAF agents resulting in fewer ticket dispute escalations
  2. 2. Winner (Last name) of the 2021 Shine Awards Mentorship Award
  3. 4. Part of our Mandate: "ServiceOttawa streamlines access to City services by delivering consistent, ______ and transparent interactions..."
  4. 6. One of the three overall objectives for ServiceOttawa: "______ existing service offerings"
  5. 8. ______ 101: The name of a Culture 101 Mini Workshop with Algonquin Elder Albert Dumont
  6. 9. ______ Bride: The name of the highest-rated jack-o-lantern from last year's pumpkin carving contest
  7. 11. From our Vision: "Interacting with government should be ______"
  8. 13. One of the key responsibilities of Web Services: "Managing key web assets, including ottawa.ca, MySO,______, IMN..." (2 words)
  9. 15. ______ Replacement Project: The SOW (statement of work) for this project is currently underway, led by Cody Rissler, Rob Giggey and Tim Vesterfelt
  10. 16. Logan wrote about his trip to this U.S. city in our summer newsletter
  11. 18. Question 1 of the I.D.E.A. board submission form asks for this
  12. 19. Winner (Last name) of the 2020 United Way Glass Turkey Raffle
  13. 20. "Risk & ______ Log": Used by our Project Managers to identify and classify potential and ongoing obstacles to project completion
  14. 21. Virtual ______ Circles: Intact training session delivered to Team Leads in 2020
  15. 24. Person featured on the "Back to School Photo Contest" poster (Last name)
  16. 25. This staff member (Last name) recently got their personal training certification
  17. 28. Event held on July 22 from 1-2pm on Teams
  18. 30. One of the Client Experience Drivers of "WOW moments": Be ______ - "Give me options (channels, time)"
  19. 32. Administrative ______ Penalty System: an alternative to our current POA system
  20. 35. Leader of the Continuous Improvement Team (Last name)
  21. 36. Number of employees redeployed to support PIMR, Long-term Care, and the Mayor's Office with COVID efforts in 2020