Session 1 : Introduction to Customer Service

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Across
  1. 2. 96% of them will never complain as per Customer Service survey.
  2. 3. This increases efficiency and it also affects the strength of your brand
  3. 4. Don’t have any idea as to how much time is required for any type of banking service.
  4. 6. What customers have to pay to access your products and services. It includes transaction costs.
  5. 8. Information about who you are and what you have to offer.
  6. 9. The speed, accuracy, responsiveness and reliability of your delivery systems.
  7. 11. They only inquire about services but can still refer others to the institution
Down
  1. 1. It is the future of any business.And should be viewed as a corporate mission.
  2. 5. 69% say that emotions account for half of this important aspect in Customer Service
  3. 6. The location, operating hours and comfort of your service outlets.
  4. 7. It is not an option but is a default responsibility of staff members
  5. 10. It is dependent on two variables: expected service and perceived service