Across
- 2. Tool for managing customer relationships in Sales Cloud What software is utilized for maintaining and nurturing customer connections within Sales Cloud?
- 3. What platform within Sales Cloud facilitates real-time collaboration among team members?
- 4. What function in Sales Cloud enables the creation of personalized proposals?
- 6. What provides AI-driven suggestions and guidance for support agents in Service Cloud?
- 8. What generates detailed reports on service operations and performance in Service Cloud?
- 11. What term refers to potential customers who have not yet made a purchase?
- 12. What does Service Cloud capture and analyze in terms of customer preferences and requirements?
- 13. What does Service Cloud manage specifically for service-related purposes?
Down
- 1. What organizes and presents service offerings and options in Service Cloud?
- 2. What does Service Cloud manage in terms of agreements and service-level commitments?
- 5. What is the primary goal of using Sales Cloud?
- 6. What Service Cloud feature converts customer emails into actionable service cases?
- 7. What tool in Sales Cloud helps in predicting future sales trends?
- 9. What feature in Sales Cloud allows for tracking potential sales opportunities?
- 10. What aspect of sales does Salesforce assist in managing through its product?
- 12. What determines priority levels for resolving service cases in Service Cloud?