Shawty call 911!

3. We prioritize this ticket when the BP states that they have no power, and a wire is down.
4. This ticket is placed when the BP states that the wires are burning.
8. when the BP calls in and states that their is no power at their location.
10. These color codes give us a rough estimate of restoration based on the amount of damage that the area has sustained.
11. This ticket covers a lot of situations-such as a limb on the wire, a leaning pole or a leaking transformer.
12. This color code indicates severe damage, with restoration occuring over a few days to a week.
13. (2 wrds) This is the transfer used when the customer states that they are an Entergy customer & they have a broken gas pipe.

1. This color indicates that services are disrupted for a significant amount of people & and restoration may take a day or so.
2. This color code indicates that power should be restored within the same day.
5. This ticket is placed during a green event when the customer wants to file a complaint about damages.
6. This ticket is placed when the BP states that the premise was severely damaged by fire.
7. This color indicates a major event has taken place such as a hurricane. Restoration is well over a week.
9. When the BP states that there is some or full power at a location, but there is still something wrong.
10. this ticket is placed when the BP states that half of their home has power and they've checked their breakers.