Across
- 1. A tool to assess agitation: Staring, Tone, Anxiety, Mumbling, Pacing.
- 4. Outpatient care setting included in recent safety assessments.
- 8. To calm a tense or aggressive situation.
- 10. If a caller makes these, it may be time to end the call.
- 12. A phone feature that can help reset a tense moment.
- 14. Setting these respectfully can help prevent escalation.
- 16. Team focused on keeping everyone safe across all campuses.
- 19. Calm, clear ________ helps reduce verbal abuse.
Down
- 2. Essential for a safe workplace—no one does it alone.
- 3. A feeling that empathy and listening can help ease.
- 5. Manager overseeing security at ambulatory and admin locations.
- 6. Security Manager at WCMC focused on violence prevention.
- 7. Chief of Security who shares tips in “Chief’s Corner.”
- 9. What all verbal abuse incidents should be promptly turned in as.
- 10. Showing empathy can help build this with others.
- 11. System used to report workplace violence and safety incidents.
- 13. Along with ambulatory, one area Andy helps protect.
- 15. Always treat others with this—even under stress.
- 17. Vocal quality that can calm or escalate a situation.
- 18. Acronym for Walnut Creek Medical Center.