simulation and waiting lines

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Across
  1. 2. The ratio between them (two Greek letters from number 3 and 4) is called ___
  2. 4. The average service rate is denoted by the Greek letter ___
  3. 6. The _________ is a continuous probability den sity function, defined within the range [0,∞].
  4. 7. Most common queue discipline
  5. 8. The number of events occurring in a fixed time interval with a constant mean rate typically follows a ...
  6. 9. Employees from which department are doing the interviews
  7. 10. The average and maximum total time in system of parts that finish being processed on the drill press and leave.
Down
  1. 1. a situation where the potential number of customers greatly exceeds system capacity.
  2. 3. The average arrival rate is denoted by the Greek letter ________
  3. 5. The object that circulates in the simulation model.