Across
- 5. Understanding our Members situation
- 6. Who our Members see as Kaiser Permanente
- 8. Keeping the Members we have
- 10. What we provide our Members with
- 11. What we strive to create with our Members
- 13. Shows that we are listening
Down
- 1. The Customer Service we Provide
- 2. A key element of handling escalated calls
- 3. Offering options and explaining solutions with our Members
- 4. Our main purpose with our Members
- 7. How we should act at all time with our Members
- 9. The attitude we must maintain with our Member
- 11. Help to make the days go by
- 12. How we deal with our Members